Terms & Conditions
All bookings are accepted solely on the basis of the following General Travel Terms and Conditions. Conflicting terms and conditions shall not be recognised unless expressly agreed to in writing. In the event of a booking with a cooperation partner of One Luxury GmbH, the respective terms and conditions of the corresponding company shall apply.
1. BOOKING
With your booking, you make a binding offer to One Luxury GmbH to conclude a travel contract. The contractual relationship becomes binding for One Luxury GmbH when the company confirms the booking and the price in the form of a written booking confirmation by letter, fax or email. After booking, you will receive a confirmation with a service description (offer) for the booked trip, which includes the price and confirms the type of travel.
2. PAYMENT
The stated deposit amount must be paid by the traveller into the account of One Luxury GmbH no later than 7 days after receipt of the booking documents. If travel or cancellation insurance has additionally been booked, these must be paid in full immediately. The remaining balance is due upon receipt of the final payment request, no later than 28 days before departure. If the outstanding amount has not been received by us by the date of departure, this will be deemed an unannounced cancellation of the trip by the customer. For individual travel services for which One Luxury must fully advance payment to its service providers after booking, or which have special payment conditions due to restrictive purchasing terms, One Luxury reserves the right to invoice a higher deposit. The traveller will be informed of this by One Luxury before the booking is finalised and in the travel confirmation/invoice.
2.1 Credit Card Payments
When paying by credit card, you transmit your credit card details to One Luxury GmbH once. The security of this data is ensured by our system automatically generating a dummy number and replacing the last three digits with “X”. Additionally, we require your consent for the charge. In this case, a (non-cost-covering) transaction fee of 2% of the travel price applies; this does not apply to cash payments and bank transfers. For bookings made two weeks or less before the departure date, only cash payments or credit card payments are accepted.
3. PERFORMANCE AND SERVICE DELIVERY
The delivery of our trips is generally carried out in accordance with the written agreements made. Changes to travel routes, itineraries or accommodation are reserved. Departure from a travel group is at the traveller’s own risk. Late arrival at the scheduled departure times, resulting in a participant being left behind, excludes any claims of any kind.
3.1 Services by Other Service Providers
Services by other providers such as airlines must be paid in full at the time of booking, depending on their terms and conditions.
One Luxury GmbH also arranges travel or transport services in the name and on behalf of the respective tour operators and service providers. The performance of these trips or transport services is therefore not part of the scope of services of One Luxury GmbH. We expressly point out that in such cases, the contract is concluded exclusively between you and the respective tour operator or service provider (hotel, airline, etc.); in these cases, the applicable travel conditions of the respective service provider shall apply. These are displayed before the travel booking and must be confirmed by you.
4. PRICES
All prices are quoted in euros and are based on the underlying offer. The price and services of One Luxury GmbH for an individually booked travel package are binding. Should changes in costs arise before the trip through no fault of our own, for example due to exchange rate fluctuations or price increases for flights and sea passages, etc., we reserve the right to adjust the price accordingly. However, this adjustment is limited to a maximum of 10% of the travel price. This applies up to a maximum of 20 days before the departure date. All prices quoted are per person.
5. SERVICES
The services listed in the travel description are included in the travel prices. Meals for travellers are provided in accordance with the service description, either on a bed and breakfast, half-board or full-board basis. Half board includes accommodation, breakfast and usually dinner. If additional meals are included in the travel price, this will be stated separately. We will accommodate special requests regarding service delivery where possible; however, we cannot guarantee them. Gratuities are not included in our services.
6. CHANGES TO SERVICES AND PRICES
Changes due to strikes, weather conditions, political circumstances or other events of force majeure are reserved.
7. WITHDRAWAL BY THE TRAVELLER (CANCELLATION)
The traveller may terminate the contractual relationship with One Luxury GmbH before the start of the trip. The cancellation must be made in writing (by email or post) and does not need to include reasons. The respective cancellation fees listed below shall apply. Deposits already paid will be refunded less the applicable cancellation costs, or in the case of a negative balance, invoiced as an outstanding amount.
In exceptional cases (Christmas, New Year’s Eve, etc.), special cancellation conditions apply; please enquire specifically with your travel consultant.
7.1 Cancellation Tariff for Flights
For scheduled and private flights, One Luxury GmbH acts as an intermediary; payments are due immediately upon booking. In the event of cancellation, 100% cancellation fees apply. If taxes and fees are refundable, these will be retained by One Luxury GmbH as processing fees.
7.2 Cancellation Tariff for Hotel Services (Own Organisation)
The following cancellation fees apply:
Up to 4 weeks before departure: 30%
30–15 days before departure: 50%
14–3 days before departure: 90%
Up to 3 days (72 hours) before departure: 95%
Deviations from the cancellation conditions may occur due to the booking of dynamic travel rates. In such cases, the non-refundable rate will be indicated on the invoice.
7.3 Cancellation Tariff for Hotel Services (Travel Intermediation)
In these cases, the respective cancellation conditions of the booked tour operator shall apply.
7.4 Cancellation Insurance
We recommend taking out cancellation insurance; in such cases, the insurance conditions shall apply to the coverage of cancellation costs.
7.5 Differing Cancellation Costs from Service Providers
Where we can demonstrate that substantially higher costs have been incurred with our partners, we reserve the right to claim a higher, specific compensation deviating from the flat rate stated in section 7.2 of these conditions. In such cases, we are obliged to specifically quantify and substantiate the claimed compensation, taking into account saved expenditure and any alternative use of the travel services.
8. WITHDRAWAL FROM THE CONTRACT BY ONE LUXURY GMBH
The travel provider One Luxury GmbH may withdraw from the travel contract if an unforeseeable event occurs or if the payment terms have not been met by the customer.
9. CHANGE OF TRAVELLER
In principle, a change of traveller for booked services is possible without restriction, subject to a fee. A name change for confirmed scheduled and charter flights is, depending on the conditions of the respective airline, usually subject to a charge or only possible to a limited extent.
10. LIABILITY
One Luxury GmbH is liable for the proper execution of the offered trips up to a maximum of the full travel price. Since we act only as intermediaries for restaurants, hotels, transport companies and other service providers, we assume no liability for accidents, losses or damages of any kind. However, the liability of these companies remains unaffected.
No liability is assumed for the availability of the trip or individual service at the time the booking request is made.
For damages arising in the course of intermediary activities, One Luxury GmbH shall only be liable, regardless of the legal grounds, for properties expressly warranted by One Luxury GmbH. Likewise, One Luxury GmbH shall be liable without limitation in cases of gross negligence or wilful intent in accordance with the mandatory statutory provisions applicable in this regard.
Liability is excluded in cases of slight negligence on the part of One Luxury GmbH or its vicarious agents, insofar as neither a material contractual obligation has been breached nor a case of initial inability, impossibility or default exists. Where One Luxury GmbH is nevertheless liable for slight negligence, liability is limited to twice the value of the intermediated trip or individual service.
No liability is accepted for any disruptions caused by the lifestyle of the local population (dance music in the early morning hours, etc.). Disruptions arising from reckless or negligent behaviour on the part of the traveller (e.g. intoxication, assaults, etc.) are generally excluded from liability by One Luxury GmbH.
We endeavour to provide you with a careful selection of transport, accommodation and ancillary services offered on all trips. Should a service nevertheless not correspond to the description, we ask you to notify us immediately so that we can promptly remedy the situation. If the traveller culpably fails to report a defect, no claims shall arise.
Every traveller is obliged to cooperate within the framework of the statutory provisions to avoid or minimise any potential damages in the event of service disruptions. In order to assert claims against One Luxury GmbH, the traveller must obtain confirmation of the non-provision of a service so that a complaint can be submitted. This must be communicated to the travel provider One Luxury GmbH without delay, no later than within two weeks after the end of the trip. Claims must be submitted in writing with supporting documentation. Tour guides, etc. are not authorised to acknowledge any claims.
11. EXCLUSION OF CLAIMS, LIMITATION, ASSIGNMENT
All claims of the customer that may come into consideration must be communicated to the travel provider One Luxury GmbH in writing (by email or post) within one month after the contractually scheduled end of the trip. After the expiry of this period, the traveller may only assert claims if they were prevented from meeting the deadline through no fault of their own.
The limitation period for such claims begins on the day on which the trip is scheduled to end according to the contract. If negotiations between the traveller and the travel provider One Luxury GmbH are pending regarding the claim or the circumstances giving rise to the claim, the limitation is suspended until one of the negotiating parties refuses or delays the continuation of negotiations. The limitation expires no earlier than three months after the end of the suspension. Claims arising from tort shall become time-barred within three years.
The assignment of claims against One Luxury is excluded.
12. DATA PROTECTION, DISCLOSURE OF INFORMATION TO THIRD PARTIES
Information about the names of travellers and the whereabouts of travellers will not be disclosed to third parties, even in urgent cases, unless the traveller has expressly requested such disclosure. The costs arising from the transmission of urgent messages shall be borne by the customer. Travellers are therefore advised to inform their family members of their exact holiday address before departure; this information is available from One Luxury GmbH.
13. SPECIAL PROVISIONS
Delays to local transport at the respective destination, such as trains, buses, railways or aircraft, may occur. Local events such as markets or festivals are often cancelled at short notice and without reasons given in developing countries. It must be expressly taken into account that accommodation in the destinations we offer cannot be measured by European standards. Details in this regard are always specified in the respective offers.
All suggestions and travel tips in our documents are legally non-binding.
All information regarding physical requirements and climate is prepared to the best of our knowledge and belief. It serves as a service for the traveller. However, physical requirements are to be understood subjectively and climate fluctuations are possible at any time; therefore, no guarantee is given for the information provided in this regard.
We draw attention to legally prescribed vaccinations. Any additional vaccination recommendations should be obtained before departure from the relevant medical advisory services.
14. SEVERABILITY CLAUSE
The invalidity of individual provisions of the travel contract shall not render the entire travel contract invalid. The same applies to these travel conditions.
15. CHOICE OF LAW, JURISDICTION
German law shall apply. The place of jurisdiction for registered merchants, for persons who have no general place of jurisdiction within Germany, and for persons who have moved their domicile or habitual residence abroad after conclusion of the contract or whose domicile or habitual residence is unknown at the time of filing the action, shall be Cologne.
As of: 29 March 2015
OUR SERVICE FOR YOU
Service Number Germany
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E-Mail Germany
Email Switzerland